IT Service Desk Level 3 Apprenticeship - ABCOM

IT Service Desk Level 3 Apprenticeship - ABCOM

About ABCOM:

ABCOM is an established Managed Service Provider supporting businesses across Sussex and the South East. We specialise in managed IT support, Microsoft 365 environments, and cyber security compliance including cyber essentials. We are looking for a motivated apprentice who wants to build a genuine career in IT - with clear progression into Cyber Security or Network Engineering.

About the role:

You will join our Service Desk providing structured 1st line support to business clients. As your skills develop, you will progress into on-site installations and more advanced technical responsibilities.This role combines technical support with internal systems development — helping us continuously improve how we operate.

Responsibilities:

• Provide telephone and remote 1st line support
• Log and manage tickets using our PSA system
• Assist with Microsoft 365 user administration
• Support installation of hardware and software
• Progress into site-based installations
• Update and maintain internal process documentation
• Help improve digital systems and workflows
• Test new tools, automations and security configurations
• Document recurring issues and suggest improvements
• Support internal quality and compliance initiatives

This is not just a helpdesk role — you will help improve how the business runs.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

35 hours per week, 9am – 5pm

What we’re looking for:

• Basic knowledge of Windows 10/11
• Interest in Microsoft 365 and cybersecurity
• Eager to learn and develop
• Strong attention to detail
• Good telephone manner
• Reliable, motivated and trustworthy
• Able to work independently and as part of a team
• Basic networking knowledge (advantageous)

Future prospects:

• Successful completion of the Level 3 ICT Apprenticeship may lead to:
• 2nd Line Support Engineer
• Increased technical responsibility
• Potential enrolment onto a Level 4 Cyber Security or Network Engineer Apprenticeship
• We are particularly interested in candidates who want to build a long-term career in cyber security.

Benefits:

• Holiday entitlement 20 days + bank holidays
• Company pension scheme
• Training
• Friendly, supportive team environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.