IT Support Level 3 Apprenticeship - Group 1 Automotive

IT Support Level 3 Apprenticeship - Group 1 Automotive

About Group 1 Automotive:

Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations.

About the role:

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Responsibilities:

• Working with the IT support telephone line and ticketing system, assisting users seeking technical assistance and logging support tickets on the company helpdesk system
• Checking, categorising, prioritising and assigning out of incoming supports tickets
• Providing remote desktop support, machine imaging and software deployments to dealership users
• Become disciplined in communication, internal customer service and administration skills whilst providing IT support to all users
• Develop skills to support and roll out desktop hardware as required to new and existing users retaining movement, integrity and security of data
• Develop hardware trouble shooting skills primarily dealing with Windows PCs, mobile devices and network printers, Android and IOS tablets

Desirable skills:

• Team player
• Good customer service skills
• Adaptable
• Problem solving skills
• Good communication skills

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 8:30am - 5:30pm

Benefits:

• Contributory company pension scheme
• Performance bonuses
• Long service holiday reward and your birthday off!
• Enhanced maternity and paternity policy
• Share save options
• Plus lots more!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.