IT Support Higher Apprenticeship - Valorem First

IT Support Higher Apprenticeship - Valorem First

About the role & company:

Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. You’ll gain hands-on experience across different technologies and business environments, making this an ideal starting point for a career in IT. If you’re completing the QA IT Support Professional apprenticeship (SCQF Level 8), you’ll combine real-world work with structured learning to build strong technical and professional skills.

Who we’re looking for:

We’re looking for someone with the right attitude rather than lots of experience. You’re keen to learn, comfortable asking questions, and enjoy helping people. You communicate clearly, stay calm under pressure, and are curious about how technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues.

Responsibilities:

• Respond to incoming service requests via phone, email, and our ticketing system
• Provide first and second line technical support to clients, troubleshooting common issues with guidance from other team members
• Log all incidents and service requests accurately and in detail within our ticketing system and in line with our procedures
• Monitor and respond to alerts from our remote monitoring platforms under supervision
• Escalate complex technical issues to other engineers with clear information about the problem and steps already taken
• Follow established procedures and processes to ensure consistent service delivery
• Maintain regular communication with clients, keeping them updated on ticket progress
• Build knowledge of client environments and their specific requirements

Desirable skills:

• Strong interest in IT and technology with a desire to build a career in technical support
• Good problem-solving skills and logical thinking ability
• Excellent communication skills – able to explain technical concepts to non-technical users
• Customer service mindset with a friendly, professional approach
• Ability to work well in a team and ask for help when needed
• Basic understanding of Windows operating systems
• Basic knowledge of Microsoft 365 / Office applications
• Organised approach to work with good attention to detail
• Willingness to learn and develop new skills
• Eligible to work in the UK

Salary:

£17,000 - £22,000 per annum (depending on experience)

Working hours:

8am - 4pm or 9am - 5pm

Benefits:

• Access to online training and certification programmes
• Structured apprenticeship with regular reviews and support from QA
• Mentoring from experienced engineers
• Opportunities for professional growth and career progression within Valorem First
• Holidays: 28 days (including bank holidays)
• Pension: 5% employee / 3% employer
• Real-world experience across multiple client environments and technologies

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.