IT Support Level 3 Apprenticeship - QA

IT Support Level 3 Apprenticeship - QA

Are you looking to kick‑start your career in IT?

We’re seeking a motivated and customer‑focused IT Support Apprentice to join our busy healthcare environment. This is an excellent opportunity to build real‑world experience while working towards a recognised IT qualification.

In this role, you’ll support clinical and non‑clinical staff by helping set up, maintain, and troubleshoot a wide range of devices and applications. You’ll work alongside experienced IT professionals who will support your development and help you build strong technical and customer service skills.

If you’re eager to start your IT career and want to learn in a supportive, hands‑on environment, we’d love to hear from you.

Apply now and take your first step into the world of IT!

Responsibilities:

• Provide day‑to‑day technical support to staff across the organisation
• Assist with diagnosing and resolving hardware, software, and network issues
• Set up, maintain, and configure devices including laptops, desktops, mobile devices, and peripherals
• Support essential healthcare systems and applications
• Ensure adherence to best practices around data security, patient confidentiality, and compliance
• Contribute to maintaining smooth and efficient IT operations

Desirable skills:

• Enthusiasm for IT and technology
• Strong communication and customer service skills
• Willingness to learn and develop new skills
• A proactive approach and positive attitude
• Ability to work well within a team

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

40 hours per week. Monday to Thursday – in the office, Friday – working from home

Benefits:

• Hands‑on experience supporting real users in a live healthcare environment
• Training and guidance from experienced IT professionals
• A recognised IT qualification
• A strong foundation for a long‑term career in IT support
• 25 days holiday, plus bank holidays
• Free coffee and tea
• Free fruit selection each month
• Free parking
• Death in service benefit
• Benefits platform access
• eLearning platform
• Company pension
• Electric car charging
• Electric bike chargers

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.