Digital Office Support Level 3 Apprenticeship - Star Refrigeration

Digital Office Support Level 3 Apprenticeship - Star Refrigeration

About Star Refrigeration:

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

About the role:

This is a great opportunity to start your career with Star Refrigeration, learning how a large engineering business operates while gaining hands-on experience and structured training. As an apprentice, you’ll work collaboratively with engineers, managers, and customers, and over time become a super user of Star Refrigeration’s digital systems. You’ll also act as a first responder for administrative and customer queries within the branch.

Responsibilities:

• Act as a first responder for customer and internal enquiries, using our Business Management System – COINS and the SMART Service Management System to log, track, and resolve queries
• Accurately input and manage data across all revenue streams using COINS Business Management System, supporting invoicing, cost recovery, and financial accuracy
• Manage and securely transfer company documentation using FTP applications
• Work collaboratively across the branch to support engineers, managers, and customers, sharing information through Microsoft Outlook and Microsoft Teams
• Create, manage, and progress purchase orders and work orders within COINS, in line with Star Refrigeration processes
• Support monthly financial reviews to provide management information and resolve data queries
• Maintain customer relationships and respond to enquiries professionally, using Outlook, Word, and Excel to prepare correspondence, reports, and documentation
• Identify opportunities to improve processes and systems as your confidence grows, progressing through training to become a super user of COINS and SMART systems

The skills you will need:

• Organised, motivated, and keen to learn
• Confident communicating with customers and colleagues
• Comfortable working with IT systems and digital tools
• Able to multitask, prioritise, and take initiative
• Enjoys working as part of a team

Salary:

£18,564 per annum

Working hours:

Monday - Thursday 8am – 4:30pm, Friday 8am – 3:30pm

Benefits:

• Annual leave: 35 days
• Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
• Company car scheme: choice of car or van
• Professional development: bi-annual reviews on development to encourage career growth
• Private medical insurance available after 6 months of employment with additional family option
• Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
• Life assurance: 6 x annual salary
• Employee assistance programme: 24/7 fully confidential service offering practical support and access to counsellors for a range of personal, as well as work related issues
• Star share ownership plan: option to become a company shareholder through pre-tax saving scheme
• Bi-annual salary increases for all employees linked to RPI
• Annual company profitability bonus
• Employee milestone bonus, including increased holiday entitlement
• Unrivalled job security

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.