Digital Support Level 3 Apprenticeship - Auction House Scotland

Digital Support Level 3 Apprenticeship - Auction House Scotland

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About Auction House Scotland:

Known for their professional and friendly approach, Auction House Scotland are one of the UK's leading property auction businesses. They specialise in the sale of residential, commercial and investment properties across Scotland and believe that local properties sell better to local buyers.

As a Digital Support Apprentice, you will be involved in various aspects of our operations, gaining hands-on experience while being a valued member of our team. You will be working closely with buyers, sellers, solicitors and estate agents - this role is perfect for individuals who are passionate about learning, developing customer service skills and growing in a dynamic environment.

Responsibilities:

• First point of contact for clients inbound and outbound over the phone and via shared Microsoft Outlook inbox
• Superuser of Apex, a property software used to maintain and organise records; handling client details, updating sales and legal records and filing of correspondence
• Being involved in tendering process by logging tickets on Apex, triaging requests and allocating tickets to relevant members of the sales team – managing the recording and status of enquiries and leads
• Utilising Credas to maintain accurate and secure records of ID and bank statements for auction sales
• Contacting interested parties on Essential Information Group (EIG) system regarding registering for bidding at auction
• Providing general business support for all departments and managing post and filing promptly
• Liaising with external viewing agents regarding viewings
• Printing and preparing auction paperwork for negotiators to fill in once sold – leading up to preparing and sending to solicitors over the course of the apprenticeship
• Monitoring office supplies and ordering online when required

Desirable skills:

• A passion for learning and a desire to grow both personally and professionally within the role
• Strong communication skills, both verbal and written
• Ability to work effectively in a team-orientated environment
• Organisational skills with attention to detail
• A positive attitude and a willingness to take initiative

Salary:

£16,000 per annum

Working hours:

Monday to Friday, 8.45am - 5pm

Benefits:

• Free parking, good public transport links
• Room for progression into different departments
• Good office culture

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.