Digital Support Level 3 Apprenticeship - GM Instruments

Digital Support Level 3 Apprenticeship - GM Instruments

GM Instruments is a UK pioneer in ENT medical technology, specialising in innovative diagnostic and treatment solutions that combine both hardware and software.We’re also proud owners of:Accoson – manufacturers of trusted general medical equipmentEMS Physio – creators of advanced physiotherapy and rehabilitation technology, including Ultrasound, Electrical Stimulation, and Shortwave RF therapyBy joining us, you’ll be part of a business that supports healthcare professionals and patients across the UK and beyond.

Overview:

GM Instruments is on the lookout for a motivated, organised, and curious Digital Support Apprentice to join our friendly team. This is a fantastic opportunity to learn how a modern medical technology business runs behind the scenes while building valuable digital, admin, and customer service skills.

If you enjoy working with systems, supporting customers, and being part of a supportive team, this role could be perfect for you!

Responsibilities:

• Being first response and responding to customer and supplier enquiries via telephone and email, providing a high level of customer service using Outlook and telephone systems
• Preparing accurate customer quotations by calculating parts costings, pricing structures, and maintaining price lists using Microsoft Excel, and producing formal quotation documents using Microsoft Word
• Using collaborative technology such as Microsoft teams to arrange and attend external meetings with customers and suppliers using Microsoft Teams and scheduling through Outlook
• Become a systems expert on SAP Business One by Processing approved quotations into customer sales orders, ensuring accuracy and compliance with company procedures.
• Generating and issuing Purchase Orders to suppliers and managing supplier transactions using SAP Business One
• Managing customer orders from receipt through to completion, providing order progress updates and resolving queries using SAP Business One
• Processing customer invoice requests accurately and within agreed timescales using SAP Business One, ensuring all supporting documentation is correctly prepared and stored
• Producing customer correspondence, invoices, and supporting documents using Microsoft Word

Desirable skills:

• You don’t need loads of experience – we’re looking for the right attitude!
• Someone who can work independently and as part of a team
• Reliable, punctual, and professional
• A strong work ethic and willingness to learn
• Organised, enthusiastic, and keen to build new skills

Salary:

£16,000 per annum

Working Hours:

8:30am to 5:00pm, Monday – Thursday, 8:30am to 2:30pm on Fridays

Benefits:

• Hands-on training and support from digital pros
• Real responsibility and projects from day one
• A friendly, team-based environment where your ideas matter
• A potential long-term career with us after your apprenticeship

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.