IT Support Engineer Level 3 Apprenticeship - Astaris

IT Support Engineer Level 3 Apprenticeship - Astaris

About Astaris:

We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.

About the role:

The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality.

The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st line support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site-visits and when you have gained sufficient skills, visit sites alone.

Responsibilities:

• Answer incoming calls and record accurate details.
• Raise tickets with clear information and assign to relevant engineer/person.
• Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
• Assist with desktop setup, configuration, and troubleshooting of hardware/software.
• Support network installations (TCP/IP) and basic configuration of routers and access points.
• Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
• Learn and work with VoIP systems configuration, deployment and troubleshooting
• Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
• Analyse problems, identify solutions, and implement fixes.
• Communicate effectively with internal teams and external clients.
• Maintain accurate documentation of processes and ensure timely closure of tickets.

Desirable skills:

• Punctual with excellent time management skills.
• Work on own initiative and as part of a flexible team.
• Outgoing, communicative at all levels.
• Confident, self aware.
• Tenacious, driven.
• Great attention to detail.
• Microsoft Word, Excel.
• Good telephone skills.
• Excellent written and spoken English.
• Google Workspace / GSuite experience desirable.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

40 hours per week, Monday to Friday, 9am – 5pm with 1 hour lunch break.

Benefits:

• Modern, spacious working environment
• Monthly fun Fridays
• Periodic fun days out
• Birthday bonus day off
• Car parking
• Business mileage & expenses
• 28 days holiday per year (includes bank holidays)

Future prospects:

You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full time role may be available for you after the apprenticeship.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.