Software Higher Apprenticeship - John G Russell

Software Higher Apprenticeship - John G Russell

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Why John G Russell?

The Software Apprentice will support the delivery, maintenance and improvement of our Transport Management Systems (TMS), fleet tracking tools and customer information services across the group. They will assist with day-to-day system support, help the business resolve issues, and contribute to continuous improvement activities. This role is ideal for someone early in their IT/systems career who is analytically minded, eager to learn, and keen to develop knowledge of transport operations and business systems.

What’s involved?

Becoming an expert in the business with regards to:

• Provide 1st and 2nd line support for transport management systems and supporting applications
• Troubleshoot system issues and escalate more complex problems to senior analysts
• Assist in maintaining data integrity, including basic data checks, updates and validation
• Assist with team workshops focused on system and process improvements, including preparing materials, gathering insights, and capturing actions
• Support the analysis of existing business processes to identify simplification or automation opportunities
• Help document processes, system changes and user guides
• Contribute to system improvement or implementation activities as part of the project framework
• Work with IT colleagues on small-scale hardware, software or integration tasks

What do they need from you?

• Excellent attention to detail
• Great communicators who listen to and understand our customers
• Team players with a genuine passion for delivering amazing customer service
• Fast-paced learners who enjoy variety and can embrace change

Salary:

£25,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Pension scheme
• Employee discounts

Future prospects:

You will have the chance to continue to develop through the company and progress within your role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.