IT Support Level 3 Apprenticeship - Inception Business Technology

IT Support Level 3 Apprenticeship - Inception Business Technology

About Inception Business Technology:

Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service. Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.

About the role:

As a modern, forward-thinking and fast-growing business, we’re looking for the right apprentice to join our vibrant team and grow with us. You will play a key role in delivering high‑quality first line IT support from our Swindon office. This is an exciting opportunity to build hands-on experience while contributing to Inception’s continued growth.

Responsibilities:

• Providing meticulous and friendly first line IT support via phone, email, and in person
• Assisting with configuration and maintenance of internal IT systems
• Supporting the setup, configuration, and maintenance of customer IT systems
• Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
• Helping mitigate IT security risks and escalating issues where necessary
• Updating CRM and PSA systems with accurate customer and technical information
• Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
• Delivering support, guidance, and training to customers and colleagues
• Being proactive in identifying and resolving IT issues before they escalate

Desirable skills:

• Excellent communication and customer service skills
• A proactive mindset with a willingness to learn
• Strong problem-solving abilities
• Basic understanding of IT support or networking
• Ability to multitask and manage workload effectively
• Confidence when speaking to customers and colleagues
• A friendly, approachable team player
• Highly motivated and eager to develop technical skills
• Reliable, organised, and committed to delivering high-quality work
• Someone who enjoys helping others and takes pride in providing great support
• Ability to commute to the Swindon office
• Full UK driving licence (required)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Non-standard entry with work experience
• Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.

Working hours:

8:30am – 5pm

Benefits:

• 25 days holiday + 8 bank holidays
• Workplace pension
• Free gym membership

Future prospects:

Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:

• Cloud Network Engineer
• IT Support Engineer (2nd Line / 3rd Line)
• Cybersecurity Technician
• Field Engineer
• Senior Specialist roles within our growing IT team

Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.