IT Support Level 3 Apprenticeship - Spiderweb Systems

IT Support Level 3 Apprenticeship - Spiderweb Systems

Are you passionate about technology and eager to kickstart your career in IT? We’re looking for an IT Support Apprentice to join our growing team and gain hands-on experience supporting a range of clients with their IT needs in a dynamic environment.

Spiderweb Systems are an established IT company based in Essex with over 20 years of industry experience. We specialise in IT services and cybersecurity for businesses and have built a strong reputation as a trusted IT partner across the Southeast of England.

Responsibilities:

As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.

Your day-to-day will include:

• Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
• Installing and configuring computers and related hardware
• Conducting customer site visits for IT-related issues across the Southeast
• Assisting with project work, migrations, and rolling out new IT infrastructure
• Supporting Microsoft systems and performing backup checks and reporting
• Monitoring and maintaining customers’ IT systems and network infrastructure

What we’re looking for:

• A strong passion for IT and technology
• Excellent communication skills and a professional telephone manner
• Strong analytical and problem-solving abilities with attention to detail
• A logical and creative approach to troubleshooting
• Ability to multitask and prioritise effectively
• A proactive attitude and eagerness to learn and develop
• Flexibility and adaptability to work in a fast-paced environment
• Full UK driving license and own vehicle (essential)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

• 28 days holiday (including bank holidays)
• Opportunities for occasional weekend work
• Opportunity to progress into a permanent position upon successful completion of programme
• Ongoing support and training throughout your apprenticeship

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.