IT Support Level 3 Apprenticeship - Provision IT

IT Support Level 3 Apprenticeship - Provision IT

Are you passionate about technology and eager to start your career in IT? We’re looking for an IT Support Apprentice to join our growing team and gain hands-on experience supporting a range of clients with their IT needs in a dynamic environment.

Provision IT is a fast-growing trusted provider of managed IT services, cloud solutions, and technical support for businesses across the UK. We pride ourselves on delivering responsive, customer-focused support that helps organisations stay secure and connected. We’re growing fast and don’t plan on slowing down any time soon.

What you’ll be doing:

You’ll be the first point of contact for technical issues, learning how to diagnose and resolve common problems. You’ll receive full training and support to build your knowledge of hardware, software, and networking.

Your day-to-day will involve:

• Responding to support queries via phone, email, and ticketing systems
• Logging and updating support tickets accurately
• Assisting with troubleshooting hardware and software issues
• Resetting passwords and helping with account access
• Installing updates and basic configuration of devices
• Supporting users with Microsoft Office 365 and common applications
• Escalating more complex issues to senior engineers when necessary
• Maintaining clear documentation of issues and resolutions

What we’re looking for:

• A strong passion for IT and technology
• A basic understanding of Windows 10/11, Microsoft 365, and general networking principles
• Excellent communication skills and a customer-focused attitude
• Strong problem-solving skills and attention to detail
• A proactive attitude, eagerness to learn, and willingness to follow guidance and processes
• Based in the East Midlands (preferably Leicester)
• A full, clean UK driving licence and access to own vehicle (desirable)

Additionally, the following experience would be beneficial:

• Familiarity with Active Directory, Azure AD, Intune, or Windows Server
• Understanding of networking basics (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Knowledge of Google Workspace, ITIL principles, or RMM tools

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5:30pm with 1 hour lunch break

Benefits:

• 28 days holiday (including bank holidays)
• Hybrid/remote working flexibility (where applicable)
• Varied workload and hands-on experience working with different clients, technologies and projects
• Ongoing support and training throughout your apprenticeship
• Clear progression opportunities upon successful completion of programme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.