IT Support Level 3 Apprenticeship - Gerald Edelman

IT Support Level 3 Apprenticeship - Gerald Edelman

About Gerald Edelman:

Gerald Edelman is a UK-based accountancy and business advisory firm providing audit, tax, accounting and corporate finance services. Based in London, the firm supports owner-managed and mid-market businesses with compliance, strategic advice, transactions, and growth planning.

About the role:This role combines 1st line IT support with a development pathway into Azure cloud technologies, supporting Gerald Edelman's cloud-first efficiency strategy while building foundational technical skills.

Responsibilities:

• Provide frontline technical support for users on Microsoft 365, standard IT issues and Professional Services Application support (Accounting, Audit, Tax, etc)
• Assist with basic Azure environment monitoring and maintenance tasks
• Help manage user accounts and permissions in Azure Active Directory
• Support basic troubleshooting of cloud-connected applications
• Assist with hardware setup, configuration, and connectivity issues
• Document common problems and solutions in the knowledge base
• Gradually take on increased responsibility for Azure infrastructure tasks
• Support the implementation of cloud automation initiatives

Desirable skills:

• Enthusiasm for technology with specific interest in cloud computing
• Customer service orientation and good communication skills
• Problem-solving aptitude and logical thinking
• Willingness to learn and adapt to new technologies
• Basic IT knowledge with eagerness to develop cloud expertise
• Team player mindset with ability to follow established processes
• Detail-oriented approach to documentation and procedures

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

9am – 5:30pm.

Benefits:

Lifestyle:

• Hybrid working
• Flexible working hours
• 25 days annual leave (plus bank holidays)
• An additional day off to celebrate your birthday
• Summer Fridays
• Bank holiday flexibility
• Enhanced maternity and paternity leave policies
• Regular social events
• Friday lunches
• Perkbox benefits platform

Growth and development:

• Mentoring and buddy schemes
• Study loan (if applicable)
• Bonus scheme
• Potential for salary progression as Azure responsibilities increase
• Comprehensive training package including certification costs

Health and wellbeing:

• Option to join our private medical scheme
• Quarterly webinars with WorkLifeWell
• Cycle to work scheme
• Office wellbeing room
• Employee Assistance Programme
• Healthcare cash plan
• Various sporting initiatives including sponsored charity runs and weekly five-a-side football

Finances:

• Annual season ticket loan
• Introductory fee for client or recruitment referral
• Professional subscription
• Support for professional examinations
• Life assurance

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.