IT Support Level 3 Apprenticeship - Brash Solutions

IT Support Level 3 Apprenticeship - Brash Solutions

Brash Solutions is currently recruiting for a bright, friendly and enthusiastic IT Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc.

You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding.

Responsibilities:

• Be a friendly face of IT while users are experiencing problems
• Taking requests from users via email, ticketing system and telephone, and monitor the support ticket system for incidents requiring escalation or urgent attention, adhering to challenging SLA requirements, logging full details of time and work undertaken
• Build and maintain desktop/laptop PCs/macs and Windows servers, diagnose and resolve hardware and software faults and assist in IT hardware and software procurement
• Follow and apply IT policies and procedures applicable to each client, and help and advise with ad-hoc IT requirements
• Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects

Desired skills:

• A keen interest in IT, able to learn fast and adapt skills
• Previous experience of working in a busy environment preferable
• Good verbal and written communication skills
• High customer focus with a can-do attitude
• Excellent interpersonal and communication skills
• Excellent problem-solving skills
• Be able to plan your own work and time and prioritise tasks at hand
• Flexible and adaptable as each day will be different
• An excellent team player
• UK driving license and own vehicle would be beneficial

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
• For more information please visit the UK ENIC website.

Working hours:

40 hours per week.

Benefits:

• Company pension
• 20 days annual leave (+ bank holidays)
• Potential for a full-time position on successful completion of the apprenticeship
• Ability to learn in a fast-paced but supportive environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.