CRM Communications Placement 2026

CRM Communications Placement 2026

Job Purpose

The job-holder will be responsible for assisting the Communications Manager and Customer Experience Specialist in developing and implementing the marketing communication and social media strategies.

They will contribute to the delivery of the CRM/CX strategy, acting as a champion for the customer and helping to develop an omni-channel customer experience.

Detailed Description

Communications

• Assist with the delivery of marketing campaigns and marketing communications activity.
• Support the development and progression of the overall contact plan, capitalising on synergies with partners.
• Assist with the development and deployment of the social media strategy, building awareness of Mobilize products & services.
• Support the review and deployment of internal communications across the business.
• Support the review, approval, and publication process for dealer communications.
• Support the Communications Manager in ensuring brand updates from the Global Brand Steering Committee are cascaded and implemented appropriately.
• Monitor media and online coverage of MFS, supporting reputational risk management.
• Work with the digital product owner on digital projects, including attending workshops and brainstorming sessions to help define the product roadmap.
• Test new developments prior to launch and provide business sign-off.
• Support ongoing testing to ensure functionality is maintained and manage any bug fixes.
• Publish changes to local websites. Manage requests from business stakeholders including timely delivery and confirmation that requests have been actioned.

Customer Experience

• Analyse data sources to provide CX insight to refine marketing campaigns.
• Assist the CX Specialist with the VOC surveys and FOE surveys including extraction and sharing of data required by HQ in a timely manner, liaising with the HQ team and analysis of the results.
• Support ad hoc market research initiatives carried out across the department.
• Actively and regularly engage with customer-facing teams and suggest initiatives to deliver enhanced CX.
• Support other ad hoc tasks and projects relevant to the role as and when they arise.

Knowledge and Skills

• Flexible and adaptable to work in a fast-paced environment
• Ability to communicate effectively at all levels across the business
• Passion for social media and innovation and for doing what’s right by the customer
• Ability to analyse and present information clearly and succinctly
• Enthusiastic and able to work independently, using own initiative
• Ability to prioritise workloads to meet deadlines
• Ability to communicate effectively at all levels across the business
• Effective written and verbal communication skills
• Knowledge of Microsoft Office Package
• Customer centric approach, able to manage stakeholder expectations

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.