Customer Success Associate Review

Item: Customer Success Associate at Samsung Electronics
Rating: 4.7
Author: Anonymous

at Samsung Electronics

Placement (10 Months+)

Customer Service

Chertsey

Review Submitted: June 2026

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4.5/5 - Skills Development

5/5 - Support and Guidance

4.5/5 - Company Culture

5/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

Resolve returns and account queries with kitchen appliance partners.
Assist with team projects to help improve customer and other stakeholders experiences across multiple websites and hands on activities
Analysis of large data sets to find trends within Samsung UK

Were you given much responsibility during your placement / internship?

Yes, I was allowed to independently resolve, demonstrate and create processes.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Communication skills both written and face to face
Teamwork and project management skills have improved due to working with a whole variety of people
My data analysis and excel skills have developed tremendously.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I received a lot of support and guidance from my manager, who really helped both improve my attitude towards work but also my soft and hard skills. He was a truly wonderful mentor to me during my time here and I wouldn't be in the position I am now without him.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

Samsung can be quite an intense and fast paced company, very focused on good results, KPIs and performance. However, while everyone is very proactive and busy, they are also super friendly and willing to help.

How would you rate the inclusiveness of the culture?

4/5

How would you rate the social opportunities?

5/5

How would you rate the diversity initiatives?

4/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

I really enjoyed my placement after a role switch, my line manager was so helpful and positive - looking after me in a work and personal matter. My team was friendly too, making my experience very nice.