Education Development Facilitator Review

I am responsible for leading and managing the coordination team, ensuring the effective planning, organisation, and delivery of operational activities. A key part of my role involves overseeing the BSc Paramedic placement programme within the North East Ambulance Service, where I maintain strong partnerships and ensure high-quality placement experiences for students.
I also lead the management and delivery of education across the trust. This includes core training programmes, apprenticeships, and the implementation and monitoring of annual mandatory training requirements, ensuring staff remain compliant, competent, and supported in their professional development.

The structure of the programme was generally effective; however, at times it proved challenging, as assignment deadlines were often scheduled immediately after school holidays. This created additional pressure for the cohort and made it more difficult to balance academic work with personal and family commitments.

I received strong support from my employer throughout the programme. I was provided with one protected day per week to focus on the apprenticeship, which enabled me to manage my workload effectively. In addition, I benefited from a high level of peer support when completing assignments, and I was given additional time where needed to further support my development and progress.

Staff from Manchester were approachable, supportive, and clearly committed to facilitating my development and successful completion of the qualification.

I feel that the qualification has supported me well in performing more effectively in my role. The programme provided a strong foundation of knowledge that has enhanced my leadership capability, while also allowing me to build on my existing skills and confidence. Being able to apply learning directly into practice through my role was particularly valuable, as it reinforced my understanding and improved my day-to-day performance.
The combination of online learning, face-to-face teaching, and practical application suited my learning style and enabled me to translate theory into real-world situations. In addition, the support from both the training provider and my employer, including dedicated study time and access to peer support, contributed significantly to my ability to engage with the programme and apply what I had learned effectively in the workplace.
Overall, the qualification has had a positive impact on my professional development and my ability to carry out my role with greater confidence and competence.

Yes

I would promote NEAS as a place to work because of its strong commitment to staff support and development. Throughout my experience, I have felt well supported both professionally and personally, with clear opportunities to learn, grow, and progress.
The organisation actively invests in its workforce through access to training, apprenticeships, and protected learning time, which has enabled me to develop my skills, build confidence, and enhance my leadership capability. This commitment to continuous development creates a positive working environment where staff feel valued and encouraged to reach their full potential.