Shift Lead Review
at Travis Perkins plc
Level 3 Apprenticeship
Customer Service
Somerset
Review Submitted: May 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Supporting the contact centre with coaching and mentoring Customer Service Representatives via the Helpdesk, completing any data requests and dealing with complaints and escalations. Alongside any other administrative jobs.
To what extent do you enjoy your programme?
5/5
Full enjoy
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
It has given me the confidence to reach out to stakeholders and to work closely with them. It has also enlightened me to where I would like to be and making my career path clearer.
Structure and Support
How well organised/structured is your programme?
5/5
full support across the board
How much support do you receive from your employer?
5/5
Full support with regular check ins and always on chat if needed
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer has been a saviour always available to answer questions and thoroughly supportive throughout
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gives me confidence that I needed
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We do charity events alongside team events
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
The business has been amazing supporting me in my role even when I have struggled with my health. They support growth within the business and recognise when someone excels in something.
What tips or advice would you give to others applying to Travis Perkins plc?
Be honest and open minded
