EOC Team Leader Review
at North East Ambulance Service
Level 3 Apprenticeship
Healthcare
Newcastle upon Tyne
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my role, I oversee a team of Health Advisors, ensuring that organizational targets are met and that we consistently deliver high-quality service and patient satisfaction. My responsibilities include managing attendance, monitoring performance through coaching and data analysis, chairing meetings, and enforcing policies and procedures to maintain the efficient operation of daily shifts.
The role begins at recruitment, where I participate in interviews to select candidates who align with the organization's vision, values, and behaviors. This is further supported through regular meetings and annual performance appraisals to ensure continuous alignment with organizational goals.
Given the nature of the Health Advisor role, I also provide support during challenging calls, ensuring the well-being of team members prior to and during calls. Additionally, I handle customer complaints and conduct thorough investigations into incidents to ensure proper resolution and adherence to standards.
The role begins at recruitment, where I participate in interviews to select candidates who align with the organization's vision, values, and behaviors. This is further supported through regular meetings and annual performance appraisals to ensure continuous alignment with organizational goals.
Given the nature of the Health Advisor role, I also provide support during challenging calls, ensuring the well-being of team members prior to and during calls. Additionally, I handle customer complaints and conduct thorough investigations into incidents to ensure proper resolution and adherence to standards.
To what extent do you enjoy your programme?
5/5
I very much enjoyed the programme as there was many modules to chose from which were not set. This allowed me to look at modules that fit my own job role and areas where I specifically wanted to improve or develop in
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The apprenticeship I took has really helped with my skills, particularly around building a high performing team where I have taken learning from the apprenticeship and put this into practice.
Prior to the course I was not very confident in conflict management, however after completing the conflict in the workplace module and the associated learning with that, I now feel confident in handling this and that I am following correct practices following my learning
Prior to the course I was not very confident in conflict management, however after completing the conflict in the workplace module and the associated learning with that, I now feel confident in handling this and that I am following correct practices following my learning
Structure and Support
How well organised/structured is your programme?
5/5
I found the structure of the program to be highly effective, with information organised across various modules that can be tailored to specific roles. I selected the modules that addressed areas where I felt there was room for improvement or further development. This approach not only allowed me to enhance my own skills but also enabled me to better support my team and contribute more effectively to the organisation's success.
How much support do you receive from your employer?
5/5
I had alot of support from my employer, where I was given time to attend regular catchups with my training facilitator. My manager was also very supportive of the course, as this would help me hone new skills relevant to my role
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training facilitator was very supportive, I had regular catchups with my leadership facilitator throughout the course. She was aways approachable and encouraging throughout and let me know if I was on the right tracks if I had any questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Upon completing the qualification, I have gained valuable skills that have significantly enhanced both my personal performance and that of my team. I am confident that the knowledge acquired is current and relevant, providing me with assurance that I am utilising the most up-to-date methods and best practices in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are extra curricular activities within my organisation. There are football teams and network groups where anyone can join and take part
Recommendations & Advice
Would you recommend North East Ambulance Service to a friend?
Yes
Why?
Very supportive service which has many differing oppurtunities to progress within different roles. The roles are very rewarding and there is plenty of support available
What tips or advice would you give to others applying to North East Ambulance Service?
Ensure to read all the job role entails, although the role is very rewarding it can be challenging at times and requires high resilience for the calls you may receive. The role does require un social hours working, so the right candidate should be mindful of this before applying
Education Development Facilitator
at North East Ambulance Service
- Degree Apprenticeship
- Gateshead
-
4.9
Advanced Paramedic Emergency Care
at North East Ambulance Service
- Degree Apprenticeship
- Newcastle upon Tyne
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4.9
