Customer Experience Undergraduate Review

Item: Customer Experience Undergraduate at Volkswagen Financial Services
Rating: 4.3
Author: Anonymous

at Volkswagen Financial Services

Placement (10 Months+)

Market Research

Milton Keynes

Review Submitted: April 2026

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4.3/5 - Skills Development

5/5 - Support and Guidance

4.5/5 - Company Culture

4/5 - Overall Experience

3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

My role includes monitoring the chatbot across all VW brands, reviewing customer feedback on surveys and supporting colleagues access any insight requests, and supporting the process of updating the retailer renewal platform.

Were you given much responsibility during your placement / internship?

Yes I was able to gain experience in a range of areas, able to be responsible for my own tasks, whilst being supported by my team to feel confident to complete them.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I've learnt skills from within my role to support my career, including organisation, time management and process skills. I've also learnt personable skills, including communication and confidence.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I've felt very supported by my manager throughout the entire placement, as well as the wider team. Everyone is willing to take time to listen, explain and help if needed. I've always felt I've got someone to speak to for support.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

I think the culture is great here, there are employee resource groups to join that make you feel part of a community. Everyone is willing to take time out their day to speak to you and share experiences.