Advanced Associate Review
at Pearson
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: April 2026
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Providing support to staff in schools/colleges over the phone
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Because Pearson offers a supportive and inclusive working environment, strong development opportunities (especially through programmes like apprenticeships and AI learning), and a clear sense of purpose in improving education outcomes. I feel trusted in my role, supported by my team and managers, and encouraged to grow my skills while making a genuine impact for customers and learners.
What tips or advice would you give to others applying to Pearson?
Be values‑led and purpose‑driven. Pearson genuinely cares about making a positive impact on education, so it helps to show that you’re motivated by helping learners, teachers, and customers—not just the role itself.
Show curiosity and willingness to learn. Development is strongly encouraged, whether through apprenticeships, internal learning, or new ways of working (especially with digital tools and AI). Being open to learning really stands out. [Pearson Ap...Recording | Video]
Highlight adaptability and collaboration. The work is fast‑paced and collaborative, so examples of working across teams, handling change, or improving processes are valuable.
Be authentic in interviews and applications. Pearson values diversity, inclusion, and different perspectives. Being yourself and sharing real experiences tends to resonate more than giving “perfect” answers.
Ask questions. Showing interest in the team, culture, and progression opportunities demonstrates engagement and helps you decide if Pearson is the right fit for you.
Show curiosity and willingness to learn. Development is strongly encouraged, whether through apprenticeships, internal learning, or new ways of working (especially with digital tools and AI). Being open to learning really stands out. [Pearson Ap...Recording | Video]
Highlight adaptability and collaboration. The work is fast‑paced and collaborative, so examples of working across teams, handling change, or improving processes are valuable.
Be authentic in interviews and applications. Pearson values diversity, inclusion, and different perspectives. Being yourself and sharing real experiences tends to resonate more than giving “perfect” answers.
Ask questions. Showing interest in the team, culture, and progression opportunities demonstrates engagement and helps you decide if Pearson is the right fit for you.
