Reception team member Review
at Whitbread plc
Level 3 Apprenticeship
Customer Service
Walsall
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Greeting guests, answering phones, housekeeping tasks, finance compliance, gdrp compliance, managing housekeeping tasks, cleaning duties.
To what extent do you enjoy your programme?
5/5
I love to learn while working as part of a great team
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Supervision of a hotel and staff.
Structure and Support
How well organised/structured is your programme?
5/5
I have a meeting monthly with my advisor, she is always super helpful, supportive and she keeps me motivated when things get tough!
How much support do you receive from your employer?
3/5
No manager here at the moment so off the job hours can be hard. Luckily I can always dive into share point to lear new things and put them into practice.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My advisor is 5* always available to answer any questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I can be myself but also be more professional at work, my qualification is making me more confident in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I get involved in the fundraising, go to meetings and meet other fundraisers
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Great structure, fabulous people and excellent training.
What tips or advice would you give to others applying to Whitbread plc?
Be yourself, don't just let you qualifications shine, you can shine too .
