Responsible Business Manager Review

I lead on the social impact work at TSB focusing on our community work (volunteering, fundraising and charity relationships). This involves managing the risk and compliance of our programmes, measuring impacts and engaging with colleagues to get involved.

The programme is well organised and thoughtfully structured, with a strong balance between theory and practical application. Learning is planned in a way that fits alongside my role, making the workload manageable and relevant. The practical focus helps me apply what I learn straight away, and I’ve been able to share insights with colleagues across TSB, strengthening both my understanding and the wider team’s capability.

With the support of my manager, I’m now 18 months in, and getting used to balancing monthly webinars and 7 hours of additional learning each week. It’s pushed me but also allowed me to reflect, and think differently about how we work, as well as to connect what I do day-to-day with broader sustainability goals. Today day with broader sustainability goals.

I receive strong and consistent support from my training provider while working towards my qualification. They are always approachable, responsive, and make time to explain things clearly. Feedback is constructive and timely, which helps me understand where I am doing well and where I can improve. Their guidance has built my confidence and helped me balance my learning with my day-to-day role, making the apprenticeship a positive and motivating experience.

The qualification has significantly improved how I perform in my role by building my confidence, broadening my thinking, and strengthening the link between my day‑to‑day work and TSB’s wider sustainability goals. I’ve grown comfortable balancing structured learning alongside my role, using the programme to reflect, challenge how we work, and apply new ideas in practice. Coming from a social impact background, the apprenticeship has deepened my understanding of environmental topics and given me a more rounded view of responsible business. Learning with peers from different industries has also added real value, enabling me to bring fresh insights back to TSB and contribute more effectively across our Corporate Affairs team.

Yes

Yes, I would absolutely recommend TSB to a friend. Having spent over 15 years at the bank across a wide range of roles from branch and vulnerable customer support, to my current position in the Responsible Business team. I’ve seen first‑hand how seriously TSB takes its purpose of Do What Matters. I’m particularly proud to have become TSB’s first Corporate Responsibility and Sustainability apprentice, which reflects the bank’s commitment to investing in its people, supporting long‑term careers, and encouraging continual learning and growth at every stage