Operations Manager Review
at Compass group
Higher Level Apprenticeship
Catering, Hospitality Management, Retail Manager
Hendon, Greater London
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as an Operations/Brand Manager at Middlesex University, where I run a team of around 40 staff across multiple outlets including Greggs, Subway, Tortilla, and Costa.
On a daily basis, I manage rotas, lead team briefings, monitor sales and performance, and ensure all units are operating efficiently and in line with food safety and company standards. I also support, coach, and develop my team to maintain high levels of service and performance.
On a daily basis, I manage rotas, lead team briefings, monitor sales and performance, and ensure all units are operating efficiently and in line with food safety and company standards. I also support, coach, and develop my team to maintain high levels of service and performance.
To what extent do you enjoy your programme?
5/5
I enjoy my programme to a great extent, as it allows me to link theory directly to my day-to-day role. It has helped me develop my leadership skills, improve how I manage my team, and understand the wider impact of my decisions on the business.
I particularly value the practical elements, as I can apply what I learn immediately in my role, making it both relevant and beneficial to my development.
I particularly value the practical elements, as I can apply what I learn immediately in my role, making it both relevant and beneficial to my development.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed both new and existing skills through the programme.
I’ve strengthened my leadership and communication skills, particularly in how I adapt my approach to different team members and situations. I’ve also improved my ability to analyse performance data and make more informed decisions.
In addition, I’ve developed skills in conflict management, coaching, and stakeholder communication, which have had a positive impact on how I manage my team and daily operations.
I’ve strengthened my leadership and communication skills, particularly in how I adapt my approach to different team members and situations. I’ve also improved my ability to analyse performance data and make more informed decisions.
In addition, I’ve developed skills in conflict management, coaching, and stakeholder communication, which have had a positive impact on how I manage my team and daily operations.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organised and clearly structured, with a good balance between theory and practical application.
Each module builds on the previous one, making it easy to follow and apply in my role. The sessions, resources, and deadlines are clear, which helps me stay on track and manage my workload alongside my day-to-day responsibilities.
Each module builds on the previous one, making it easy to follow and apply in my role. The sessions, resources, and deadlines are clear, which helps me stay on track and manage my workload alongside my day-to-day responsibilities.
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer throughout the programme.
They provide me with the time and flexibility to complete my learning, as well as ongoing guidance and feedback. I’m also supported through regular check-ins, which help me link my development to my role and apply what I learn in practice.
They provide me with the time and flexibility to complete my learning, as well as ongoing guidance and feedback. I’m also supported through regular check-ins, which help me link my development to my role and apply what I learn in practice.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a good level of support from my training provider.
They provide clear guidance, structured sessions, and useful resources that help me understand each topic. I also have regular check-ins and feedback, which support my progress and ensure I stay on track with my qualification.
They provide clear guidance, structured sessions, and useful resources that help me understand each topic. I also have regular check-ins and feedback, which support my progress and ensure I stay on track with my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification supports my role very well, as it links directly to my day-to-day responsibilities.
It has improved my leadership, decision-making, and problem-solving skills, and helped me better understand how to manage performance and support my team. I’m able to apply what I learn in practice, which has had a positive impact on how I run operations and drive results.
It has improved my leadership, decision-making, and problem-solving skills, and helped me better understand how to manage performance and support my team. I’m able to apply what I learn in practice, which has had a positive impact on how I run operations and drive results.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are opportunities to get involved in extra-curricular activities at work.
These include team social events, company-led initiatives, and occasional networking opportunities within the wider organisation. These activities help build team morale, strengthen relationships, and support personal and professional development outside of day-to-day operations.
These include team social events, company-led initiatives, and occasional networking opportunities within the wider organisation. These activities help build team morale, strengthen relationships, and support personal and professional development outside of day-to-day operations.
Recommendations & Advice
Would you recommend Compass group to a friend?
Yes
Why?
Yes, I would recommend Compass Group to a friend.
It offers strong career development opportunities, a supportive working environment, and the chance to gain valuable experience across different brands and operations. The company also invests in training and progression, which makes it a great place to grow professionally.
It offers strong career development opportunities, a supportive working environment, and the chance to gain valuable experience across different brands and operations. The company also invests in training and progression, which makes it a great place to grow professionally.
What tips or advice would you give to others applying to Compass group?
Be prepared to show a positive attitude, flexibility, and a strong work ethic.
I would recommend demonstrating good communication skills, a willingness to learn, and the ability to work in a fast-paced environment. It’s also important to show teamwork and customer focus, as these are key in Compass Group roles.
Finally, be open to development opportunities, as the company offers great progression if you are committed and proactive.
I would recommend demonstrating good communication skills, a willingness to learn, and the ability to work in a fast-paced environment. It’s also important to show teamwork and customer focus, as these are key in Compass Group roles.
Finally, be open to development opportunities, as the company offers great progression if you are committed and proactive.
