Rotational Booking Administrator, Customer Service Level 2 Apprentice Review

Item: Rotational Booking Administrator, Customer Service Level 2 Apprentice at NHS Cambridge University Hospitals
Rating: 4.8
Author: Anonymous

at NHS Cambridge University Hospitals

Level 2 Apprenticeship

Healthcare

Cambridge

Review Submitted: March 2026

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

customer service at the reception desk ; appointments service: booking, cancelling, rescheduling through the internal system EPIC; processing new referrals; phone service; clerical service: copying, printing, scanning

To what extent do you enjoy your programme?

5/5

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have learnt how to deal with customers to get their satisfaction from my service, improved my communication and organizational skills, got admin experience and improved my computer skills

Structure and Support

How well organised/structured is your programme?

5/5

How much support do you receive from your employer?

5/5

How much support do you receive from your training provider when working towards your qualifications?

5/5

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

Recommendations & Advice

Would you recommend NHS Cambridge University Hospitals to a friend?

Yes

Why?

I found the work in CUH as very productive, informative and well organised. Through my apprenticeship I have developed my admin and organisational skills, learnt and practised a lot. I felt myself prepared and confident for future role on the NHS

What tips or advice would you give to others applying to NHS Cambridge University Hospitals?

CUH is a perfect place to study and work if you want to get experience in NHS. The team is supportive and and gives opportunity to develop through your work and apprentice options.

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