Receptionist Review

Item: Receptionist at NHS Cambridge University Hospitals
Rating: 4.4
Author: Anonymous

at NHS Cambridge University Hospitals

Level 2 Apprenticeship

Healthcare

Cambridge

Review Submitted: March 2026

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

5/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My role was public facing working on outpatients clinic reception, this included checking patient in for appointments, booking and rearranging appointments, updating patient demographics. I answered telephone calls and email, dealing with different clinics and wards, communicating with doctors, nurses and secretaries daily.

To what extent do you enjoy your programme?

4/5

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have improved on my communication skills both verbally and written. I have learnt how to adapt for the patients needs and support my colleagues sharing workloads. I have learnt many new computer systems and improved my knowledge of excel and office products.

Structure and Support

How well organised/structured is your programme?

4/5

regular meetings with my advisor and with my college tutor, clear instructions of work that needs to be completed and deadlines.

How much support do you receive from your employer?

5/5

How much support do you receive from your training provider when working towards your qualifications?

5/5

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

Recommendations & Advice

Would you recommend NHS Cambridge University Hospitals to a friend?

Yes

Why?

There is a wide range of support and many opportunities to develops your skills and progress into different roles in the trust.

What tips or advice would you give to others applying to NHS Cambridge University Hospitals?

I would suggest looking into the trust and understanding their values. Have a good understanding of the hospital and the main areas and departments and how they run differently.

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