IT Support Technician Review

As an IT Support Technician, I play a key role in keeping the organisation’s technology running smoothly by installing and configuring hardware, software, and user devices in line with industry‑standard technician responsibilities. Each day, I serve as the first point of contact for technical issues, diagnosing and resolving a wide range of hardware, software, and connectivity problems to minimise downtime for colleagues. I manage user accounts by setting up profiles, adjusting permissions, and handling password‑related requests, which reflects the standard account administration tasks expected within IT support roles. Alongside this hands‑on support, I help maintain overall system stability through assisting with updates, monitoring device performance, and supporting essential security measures to ensure our systems and networks remain reliable. Through clear communication, strong problem‑solving, and consistent documentation of solutions, I support colleagues in working efficiently while continuing to develop my own technical capability as an IT professional.

Overall, my apprenticeship programme is well‑structured, especially with set study days that make it easier to balance my university work alongside my job responsibilities. Having dedicated time for learning helps me stay organised and on track with deadlines, while the structure in the workplace gives me a clear idea of what my priorities are each week. The combination of planned study time and practical experience makes the programme straightforward to follow and supports my development effectively.

I receive a strong level of support from everyone involved in my apprenticeship. My work colleagues and the IT team are always willing to help, explain things, and guide me when I’m unsure about something, which has really helped me grow in confidence. My managers are also very supportive and make sure I have what I need to develop, especially with balancing my workload and study days. On top of that, my skills coach provides consistent guidance and checks in regularly to make sure I’m progressing well.

I receive excellent support from my training provider, and my skills coach in particular has been amazing. They check in with me regularly, make sure I understand my tasks, and always give helpful feedback that makes it easier for me to stay on track. They’re really approachable and always happy to answer questions or explain things in more detail, which has made a huge difference to my confidence. Overall, the guidance I get from my training provider, especially my skills coach, has been outstanding and has really supported my progress toward my qualification.

I feel that my qualification does help me perform better in my role, but in a more indirect way. A lot of the university content gives me useful context and a broader understanding of IT, even though it isn’t always directly related to the tasks I do day‑to‑day. Sometimes the topics line up with my work, but other times they cover areas I don’t actively use. However, I actually see this as a positive because it exposes me to parts of IT that I might not have discovered otherwise, and it helps me build a wider technical foundation. This broader knowledge makes me more confident overall and gives me a better long‑term understanding of the industry, even if not every module is immediately relevant to my daily responsibilities

Yes

Yes, I would recommend FDM Group to a friend, mainly because of how supportive and inclusive the environment is. I’ve felt welcomed from the start, and it’s clear that FDM values people from different backgrounds and encourages everyone to bring their own perspectives. The culture is positive, and my colleagues and managers genuinely want to help me grow and succeed. The apprenticeship itself offers great hands‑on experience, strong development opportunities, and the chance to build confidence in a real IT setting.