Apprentice Customer IT Support Engineer Review
at Computacenter
Level 2 Apprenticeship
Customer Service
Canary Wharf
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Technician for Computacenter based at HSBC in Canary Wharf, my day‑to‑day role involves supporting the onsite IT operations and ensuring that customers receive efficient, high‑quality technical assistance. I help diagnose and resolve hardware and software issues, prepare and deploy devices, manage user requests, and maintain IT equipment across the site. Working closely with the wider IT team, I ensure that HSBC customers have reliable access to the technology they need to perform their roles effectively. My position requires strong customer service, clear communication, and the ability to troubleshoot issues quickly while maintaining a professional and supportive presence for all users.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship, as the role is both engaging and rewarding. Being part of the IT team allows me to develop my technical skills while working in a fast‑paced and professional environment. I particularly appreciate the supportive culture within the company, my colleagues, managers, and mentors are always willing to help, guide, and encourage me. Their support has made it much easier for me to grow in confidence, handle new challenges, and continue learning every day. Being so young it is also such a great hands on learning experience which make more enjoyable knowing I am always expanding my knowledge. Overall, the combination of interesting work and a strong support network makes this programme genuinely enjoyable for me.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since starting my role, I have gained a range of new skills and developed many existing ones, all of which have been incredibly useful in my day to day work. I have improved my technical abilities, including troubleshooting hardware and software issues, device deployment, customer support, and understanding internal IT processes. I have also strengthened important professional skills such as communication, time management, and working effectively as part of a team. What has made this development even more valuable is the support I receive from my colleagues and managers. They are always willing to share their knowledge, guide me through new tasks, and help me build confidence in areas I am still learning. Their encouragement has played a big part in helping me grow both technically and personally within the role.
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship programme is very well organised and structured, which helps me manage my workload effectively. I work four days a week in my main role, and every Friday is dedicated to training and completing coursework set by my trainer at Realise Training. Having a full day each week focused solely on learning makes it much easier to stay on track and develop the skills I need. I also receive strong support from both my manager and the apprentice team, who regularly check in, provide guidance, and make sure I have everything necessary to progress. Overall, the combination of a structured schedule and consistent support makes the programme highly effective and manageable.
How much support do you receive from your employer?
5/5
I receive a very high level of support from my employer, and there are many places I can go for help whenever I need it. My managers and the apprentice team are always available, offering guidance, regular check‑ins, and making sure I never feel forgotten or left on my own. There are also various support groups and different teams within the company, which creates a really positive and supportive environment. Because there are so many people and resources available, I always feel comfortable raising any issues or questions I might have, and I know I will get the help I need quickly.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive strong support from my training provider when working towards my qualifications, and I always feel able to contact them whenever I need help or guidance. They are very flexible around my work responsibilities, which makes it much easier to balance my training with my day‑to‑day role. My trainer is easy to reach, quick to respond, and always willing to support me with any issues or questions I may have, whether it’s coursework, understanding a topic, or planning my progress. Because of this flexibility and consistent communication, I always feel well supported throughout my apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification through my training provider helps me perform much better in my role because all the work and sessions are tailored specifically to what I do day‑to‑day. Each session teaches me something new that I can apply directly at work, especially when it comes to interacting with customers. I’m constantly learning new techniques, approaches, and ways to communicate more effectively, which has improved both my confidence and the quality of service I provide. Overall, the training has a very real and positive impact on how I perform in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are always extra‑curricular activities to get involved in at work, and there are plenty of opportunities to join different events and social activities. Computacenter regularly hosts a variety of events throughout the year, all of which are open for anyone to apply for and join for free. These activities make it easy to feel more connected to the company, and they also provide great networking opportunities where I can meet new people from different teams and build relationships across the business.
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
Yes, I would definitely recommend Computacenter to a friend because it is a genuinely supportive and well‑structured company to work for. The environment is positive, the teams are helpful, and there is always someone available if you need guidance or support. There are strong development opportunities, including apprenticeships, training, and clear pathways to grow within the business. The company also organises regular events and activities that help you feel connected and part of a wider community including school and site visits. Overall, Computacenter is a great place to build skills, gain experience, and work in a friendly and professional environment.
What tips or advice would you give to others applying to Computacenter?
If you’re applying to Computacenter, my biggest advice is to be confident, show enthusiasm for learning, and highlight any customer service or teamwork experience you have, as these skills are valued across the company. It also helps to research the business beforehand so you understand its culture, values, and the work it does. During interviews or assessments, be yourself and be honest about what you want to achieve, because Computacenter really supports development and looks for people who are motivated to grow. Finally, take advantage of the many opportunities the company offers whether it’s training, open day events, or networking because getting involved shows commitment and helps you settle in quickly.
