Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of the Role
4.2/5
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Experience & Company Culture
4/5
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Recommendations & Advice
Overview of the Role
Overall, how would you describe your experience at Computacenter?
I've had a really positive experience at Computacenter. Since joining, I've been given the opportunity to take on a lot of responsibility, build strong customer relationships, and develop skills across service management, commercial governance, financial processes, sustainability, and continual service improvement. The culture is supportive, and I've always felt encouraged to ask questions, learn from others, and take ownership of new areas.
What are the main responsibilities of the role and which elements of the role do you enjoy the most?
As a Service Manager, I support a large enterprise customer and act as a key point of contact between the customer and various internal teams. My responsibilities include managing service delivery, coordinating monthly service reviews, tracking financial performance, overseeing device lifecycle and inventory management processes, driving continual service improvement initiatives, supporting sustainability programmes, and managing customer escalations when required.
The aspects I enjoy most are building strong relationships with customers and colleagues, identifying opportunities for improvement, and seeing projects through from idea to implementation. I particularly enjoy the variety of the role, as no two days are the same.
The aspects I enjoy most are building strong relationships with customers and colleagues, identifying opportunities for improvement, and seeing projects through from idea to implementation. I particularly enjoy the variety of the role, as no two days are the same.
To what extent does your role give you the opportunity to contribute meaningfully and feel valued by your team?
4/5
My role provides plenty of opportunities to make a meaningful contribution. I am trusted to lead customer meetings, manage important reporting processes, drive improvement initiatives, and represent the team in customer-facing situations.
How does your compensation package - including perks & benefits - fairly remunerate you for the work you do?
4/5
How well do you feel the role is preparing you for your future career?
3/5
How would you rate the extent to which you were developing new or existing skills through formal training and your day-to-day role?
3/5
Experience & Company Culture
How is the support you receive?
4/5
How is your work-life balance?
5/5
What is the organisational culture, values and general atmosphere like?
4/5
How would you rate Computacenter initiatives when it comes to equality, diversity, inclusion and accessibility?
4/5
How would you rate Computacenter CSR (Corporate Social Responsibility) initiatives?
4/5
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
I would recommend Computacenter to a friend because it provides a supportive environment with plenty of opportunities to learn, take ownership, and develop professionally. Throughout my time here, I have been trusted with meaningful responsibilities and have gained exposure to a wide range of areas, including customer management, service delivery, financial governance, sustainability initiatives, and continuous improvement. The experience has helped me build both technical and professional skills that I know will benefit me throughout my career.
How well did the role match your expectations based on the recruitment process?
4/5
When considering the recruitment & onboarding process, have you any specific tips or advice you would give to others applying to Computacenter?
Be open to learning and willing to step outside your comfort zone. The role provides exposure to many different areas of the business, and taking opportunities to get involved beyond your core responsibilities can significantly accelerate your development. During onboarding, make the most of the people around you, ask questions, build relationships early, and take notes as there is a lot of information to absorb in the first few months. Having a proactive attitude will help you get the most from the experience.
