Business Analyst Review

In my role as a Business Analyst within GIS Workplace – Development Services, I’m responsible for governing and optimising Computacenter’s Microsoft 365 and Power Platform landscape. I work across SharePoint, Teams, Dataverse, automation tooling, and our broader governance frameworks to ensure that solutions are secure, compliant, cost‑effective, and aligned with business needs. My position combines analysis, advisory support, and operational leadership—covering everything from DLP policies and custom connector reviews to AI adoption, environment strategy, and platform compliance.
Day to day, I diagnose and resolve complex platform issues, support colleagues with licensing and environment queries, manage governance workflows, and maintain oversight across our Dev/Test/Prod environments. I create guidance materials and one‑pagers, collaborate closely with technical and product teams, analyse capacity and operational data, and lead or contribute to transformation initiatives. I also drive continuous improvement in Power Platform governance and AI‑enabled optimisation, while stepping into leadership responsibilities whenever needed to support the wider team.

From my perspective, one of the things I appreciate most about the AIBV programme is how well‑organised and clearly structured it is from start to finish. Every stage—beginning with the onboarding and ‘Flying Start’, followed by the taster modules, and then progressing through a sequence of well‑designed workshops, assignments, and applied learning—flows logically and gives me a clear sense of direction. Each module builds on the last, with clear expectations, action items, and learning objectives that help me understand exactly what I’m developing and why. I also value the consistency of the format across modules, the balance of theory and hands‑on practice, and the way the programme roadmap is laid out from the very beginning. It makes the whole experience feel purposeful, structured, and easy to navigate, which has helped me stay focused, organised, and motivated throughout my apprenticeship journey.

From my point of view, I feel genuinely well supported by my employer throughout my AIBV apprenticeship. Computacenter makes it clear from the outset that they are fully invested in my success, with structured guidance, clear expectations, and ongoing communication that help me stay on track. The formal training plan outlines exactly how the business, my line manager, and my coach work together to support my development, and the Early Careers team regularly checks in, offers advice, and ensures I have access to the resources, adjustments, and time I need to learn effectively. Whether it’s aligning on objectives, managing off‑the‑job learning, attending tripartite meetings, or simply knowing that help is there whenever I need it, I feel consistently encouraged and backed by my employer at every stage of the programme.

I feel extremely well supported by my training provider throughout my apprenticeship. Multiverse provides clear, consistent guidance at every stage—whether it’s helping me understand the programme structure, offering dedicated coaching, or giving me access to tailored resources to track my progress and prepare for assessments. I appreciate how proactive they are in checking in on my learning needs, especially through the Additional Learning Needs process, where they offer personalised adjustments and ensure I have what I need to succeed. The support extends right through to EPA preparation, with helpful materials, portals, and ongoing communication that make the entire journey feel structured, reassuring, and fully guided. Overall, I genuinely feel that my training provider is invested in my growth, my confidence, and my ability to achieve my qualification successfully.

I’m confident that this qualification will have a direct and meaningful impact on how I perform in my role. The apprenticeship is giving me a much deeper understanding of AI, data governance, business analysis, and value‑driven problem‑solving—all of which align closely with the responsibilities I handle day‑to‑day. I can already see how the frameworks, techniques, and structured ways of thinking I’m learning help me approach challenges more strategically, design better solutions, and make more evidence‑based decisions. It’s strengthening my ability to translate business needs into practical, well‑governed AI opportunities, and it’s boosting my confidence when leading discussions or shaping improvements across our platforms. Ultimately, I feel this qualification is equipping me with the skills and mindset to deliver greater impact, drive more innovation, and operate at a more advanced and influential level within my team.

Yes

I would absolutely recommend Computacenter to a friend. It’s a place that genuinely invests in its people, focuses on creating a great employee experience, and encourages everyone to grow, learn, and get involved. In the 18 years I have worked for Computacenter, i’ve always felt supported here — whether through development opportunities, a positive team culture, or the commitment to continuous improvement across the organisation. The company’s focus on innovation and people‑centred ways of working makes it a rewarding and motivating environment, and it’s somewhere I’m proud to be part of and confident others would enjoy too.