Customer Success Assistant Review
at ProspectSoft Ltd
Placement (10 Months+)
Customer Service
Oxford
Review Submitted: August 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.5/5
-
Support and Guidance
4/5
-
Company Culture
4/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
- Chasing customers to book in calls
- Replying to the live chat to help customers
- Running welcome calls and sometimes configuration and training calls
- Attending internal meetings
- Replying to customer emails
- Doing bulk updates, data imports and configuration work for customers
- Replying to the live chat to help customers
- Running welcome calls and sometimes configuration and training calls
- Attending internal meetings
- Replying to customer emails
- Doing bulk updates, data imports and configuration work for customers
Were you given much responsibility during your placement / internship?
Initially the role was mainly admin and chasing customers for consultants, but after a few months I had my own customers I was trusted to onboard. This meant running calls by myself and more responsibilities.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
- I have learnt to use html on email signatures
- I have developed my communication skills
- I have developed my teamwork skills
- I have learnt more about using a CRM
- I have developed my communication skills
- I have developed my teamwork skills
- I have learnt more about using a CRM
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
4/5
How would you rate your development of personal / soft skills during the experience?
4/5
Please rate how these skills have helped you in your career development
4/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
I have been given lots of support by my manager and the onboarding team, mainly through teams chats and video calls.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
The culture is generally friendly and fun, with lots of good socials! When quite a few people are in the office it is a great atmosphere - so it would be nice if people came in more often.
How would you rate the inclusiveness of the culture?
4/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
4/5
Overall Experience
To what extent did you enjoy your placement / internship?
I have really enjoyed my placement year, and learnt a lot! The only thing I wish I knew prior to starting was the extent I would be working from home, as I would have changed my accommodation plans.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
4/5
Future Career Prospects
Please rate the future employment prospects at ProspectSoft Ltd
5/5
Recommendations & Advice
Would you recommend ProspectSoft Ltd to a friend?
Yes
What advice would you give to others applying to ProspectSoft Ltd
I would say make sure you have all your hobbies on your application (not just academic interests), as that can help you stand out! I would also say to make sure you consider whether you would like to be working from home or in an office mostly when applying to placements, and choose accordingly.
