Onboarder Review
at ProspectSoft Ltd
Placement (10 Months+)
Customer Service
Oxford
Review Submitted: July 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.5/5
-
Support and Guidance
4.5/5
-
Company Culture
4.5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
My role is in the Onboarding team. This means I have calls with customers to both help set up their CRM’s and train them how to use the system. In a day I would usually have roughly 3 calls a day. The role involves lots of customer contact, so it is key to build good relationships and understand business processes. I would also have internal meetings dotted throughout the day, these may go through any company updates.
Were you given much responsibility during your placement / internship?
During my placement I feel like I have been giving lots of responsibility. Initially when the placement started, we had a month to get to grips with the system and train up! As time passed my role developed. I have always been trusted to contact customers, however now I have independent sessions with customers in the training calls we provide.
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I think whilst being at ProspectSoft I have developed lots of skills. One of which is my communication skills. I was excited to go into a customer facing role as I would describe myself as a people’s person. However, I feel like I have really built on my communication making sure customers understand the points I am getting across. On top of this my problem-solving skills have also developed as they are key in ensuring customer satisfaction!
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
I have always had a lot of both support and guidance during my placement. Everyday I will have a check in in the morning with the rest of the Onboarding team to go through what we have to do in a day and can ask any questions we may have. I also have a weekly one-to-one call with my manager, who will check in with me to see if I need any help on anything, she also is more than happy to go over anything throughout the day too!
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
4/5
Company Culture
What was the company culture and general atmosphere like?
There is a strong company culture. At the company when I joined 60% of the workforce had partaken in the placement, which is something that drew me to the role. As a result of this everyone is very friendly and always willing to lend a hand with anything. We also have had work meals, which are always a fun event!
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I have really enjoyed my placement. Definitely was a big shock going from university life to working life, but I am very happy I have done it. I have had the chance to see how businesses work in the real world, which is something I have found fascinating. I have also had the chance to meet lots of new people who I would hope to stay in contact with for as long as I can.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at ProspectSoft Ltd
5/5
Recommendations & Advice
Would you recommend ProspectSoft Ltd to a friend?
Yes
What advice would you give to others applying to ProspectSoft Ltd
I would say never be afraid to ask questions. Everyone at the company is so welcoming and willing to lend a hand so never be afraid (lots of them have been in the same position!).
