Administrative Officer Customer Services Group - AO Operational Delivery Apprentice Review
at Home Office
Level 3 Apprenticeship
Government
Durham
Review Submitted: January 2026
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Booking of interviews for applicants.
Sending out invitations.
Managing inboxes.
Ad-Hoc Tasks.
Sending out invitations.
Managing inboxes.
Ad-Hoc Tasks.
To what extent do you enjoy your programme?
4/5
It could be a bit hectic and chaotic at times, but it is all worth it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes.
Developed MS Office skills,
Improved time management skills.
Upgraded communication skills.
Gained a wider perspective on the civil service.
Developed MS Office skills,
Improved time management skills.
Upgraded communication skills.
Gained a wider perspective on the civil service.
Structure and Support
How well organised/structured is your programme?
2/5
Frequent changes of mentors and coaches.
Flexible, but also confusing learning plan and exam sessions.
Flexible, but also confusing learning plan and exam sessions.
How much support do you receive from your employer?
4/5
Sufficient.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
You are more confident about navigating the service and you are in the known about how to approach work-related issues.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Many - language networks, volunteering, shadow boards... the list goes on.
Recommendations & Advice
Would you recommend Home Office to a friend?
Yes
Why?
Security.
Flexibility.
Benefits.
Humane approach.
Flexibility.
Benefits.
Humane approach.
What tips or advice would you give to others applying to Home Office?
Be patient.
