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Mentor Review

at City Year UK

Placement (10 Months+)

Voluntary

Bilston, West Midlands

Review Submitted: November 2025

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
4/5 - Skills Development
4/5 - Support and Guidance
5/5 - Company Culture
3/5 - Overall Experience
3/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.
As a Youth Mentor with City Year UK, my role was all about supporting year 9 students their socio-emotional development . Each day started by checking in with those who needed a bit of extra encouragement, and especially helping them settle into their lessons.
I spent a lot of time in the classroom, giving one-to-one helping my focus list students understand their work, stay focused, and feel confident. I also built strong relationships with pupils who needed emotional support, offering a safe space to talk and helping them set personal goals, using the SMART framework.
Were you given much responsibility during your placement / internship?
I was given a lot of responsibility during my placement. I supported students both academically and emotionally, often working one-to-one with pupils who needed extra help. I was trusted to build positive relationships with them, track their progress, and communicate any concerns to teachers and safeguard team. I also helped manage behavior in the classroom, supported during break and lunch times, and led small group activities to build confidence and social skills. Over time, teachers relied on me more, and I became someone students would come to when they needed guidance or reassurance.
Please rate how meaningful the work you were doing was
5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?
During my placement with City Year UK, I had the opportunity to develop skills based on the Skills Builder Framework. I improved my listening and speaking skills by working closely with students and teachers. I enhanced my problem-solving and creativity by developing engaging activities to help students overcome academic or personal challenges.
I strengthened my staying positive and aiming high skills by motivating students to reach their goals, even when progress was slow, and maintaining a proactive attitude myself. Leadership and teamwork were central to my role, as I guided small groups, collaborated with other mentors, and coordinated with school staff to ensure consistent support.
How would you rate the training provided during your experience?
2/5
How would you rate your development of industry-specific skills during the experience?
4/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?
During my City Year UK placement, I received a good balance of support and guidance. Initially, I was given clear training and ongoing mentoring to understand my role and responsibilities. Throughout the placement, I had regular check-ins with supervisors and school staff, which helped me reflect on my progress and seek advice when needed. While I was encouraged to take initiative and work independently with students, I always knew that support was available whenever I needed guidance, which made the experience both challenging and empowering.
How would you rate the support and guidance from your line manager?
3/5
How would you rate the support and guidance from the wider team?
5/5

Company Culture

What was the company culture and general atmosphere like?
The company culture at City Year UK was welcoming, inclusive, and supportive. There was a strong emphasis on Equality, Diversity, and Inclusion, with regular EDI spotlights covering topics such as religion, sexuality, race, and disability. The atmosphere was collaborative and celebratory, with events like Winter Games, Cultural Day, and end-of-year festivities that encouraged team bonding and recognition of everyone’s contributions. It felt like a place where diversity was genuinely valued and where teamwork and personal growth were actively supported.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5

Overall Experience

To what extent did you enjoy your placement / internship?
I thoroughly enjoyed my placement at City Year UK. It was both challenging and rewarding, giving me the opportunity to make a meaningful difference in the student’s lives while developing valuable professional skills. I particularly appreciated the variety of tasks—from mentoring students and running group activities to collaborating with teachers —which kept every day engaging and allowed me to see the direct impact of my work. The supportive and inclusive environment also made the experience highly enjoyable and motivating.
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
2/5

Recommendations & Advice

Would you recommend City Year UK to a friend?
Yes
What advice would you give to others applying to City Year UK
Be prepared for a overwhelming experience, but know that it’s incredibly rewarding. Stay organized, ask questions, and don’t be afraid to seek support from your team.

Future Career Prospects

Please rate the future employment prospects at City Year UK
3/5
Did you receive an offer to return as a graduate?
Waiting to hear
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