Learning and Development Apprentice Review
at Northumbrian Water Group
Level 3 Apprenticeship
Business Operations
Durham (County Durham)
Review Submitted: October 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Training contact centre staff
Distributing communications
Training needs analysis
Training design
Distributing communications
Training needs analysis
Training design
To what extent do you enjoy your programme?
5/5
Very varied and interesting course, taking you through the full training cycle.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed a range of training skills while at NWG with the help of the apprenticeship team and trainers within the Customer Training Team.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured.
How much support do you receive from your employer?
5/5
Amazing amounts of support from NWG colleagues, I couldnt have asked for a better group of people to learn and grow from.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots og support during catch-ups and the ability to stay in constant communication via email.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification takes you through the necessary learning to be competent and effective at the job role while still allowing research into new and interesting topics and a range of L&D jobs.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
NWG has a huge range of extracurricular activities such as clubs, volunteering, as well as support groups for colleagues.
Recommendations & Advice
Would you recommend Northumbrian Water Group to a friend?
Yes
Why?
NWG has been an incredible place to work and develop over the past few years. It has taught me invaluable skills that I will hold for my entire professional career. Being surrounded by pleasant and professional people who are always happy to help has made my time in my apprenticeship worthwhile and rewarding.
What tips or advice would you give to others applying to Northumbrian Water Group?
Be your authentic self. Everyone has different talents and skills, and these are all valuable to the organisation.
