AO Caseworker Review
at Home Office
Level 3 Apprenticeship
Customer Service
Durham
Review Submitted: June 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
In most cases it is the booking of interviews for asylum applicants and the sending out of invitations for the said interviews. Also the managing of internal and external email inboxes.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Definitely have! :)
Structure and Support
How well organised/structured is your programme?
1/5
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Many of those.
Recommendations & Advice
Would you recommend Home Office to a friend?
Yes
Why?
The sheer volume of opportunities offered is overwhelming.
What tips or advice would you give to others applying to Home Office?
Be patient, strategic and persistent.
