Hotel Manager Review
at Whitbread plc
Higher Level Apprenticeship
Retail Manager
London, UK
Review Submitted: May 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
management of kpi, customer service, desk shifts, kitchen shifts, housekeeping shifts, team management, implementation of any changes imposed by the company, handling complaints
To what extent do you enjoy your programme?
5/5
I loved my apprenticeship and I tried my best to be at the top of my learnings, I'm very glad to have now achieved my functional skills in english and math
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have a larger picture of why we do things in this way rather than other ways, I have new ideas about how to manage situations and how to overcome obstacles
Structure and Support
How well organised/structured is your programme?
5/5
it's very organised and I had a lot of support from my tutor even if we are thousands of kilometers away, I felt always listened and he always showed me the way but never providing the answer, I think that's the best way since I am a manager and I'm the one who should take the right decision.
How much support do you receive from your employer?
1/5
My employer did not support me at all in my journey, I had to work over my contracted hours and I had also booked some of the holiday to be able to study. On top of my 48 hours contracted a week I had to study at night time to be able to achieve what I achieved.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I had lots of support from my provider. My tutor offered my extra learnings that I gratefully have taken to be able to pass my exams especially math.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think everyone at my position should be on the apprenticeship, it gives a wider view of the market, the world we are in and how to mange situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
No
Why?
I'm not happy in the company I'm currently working
What tips or advice would you give to others applying to Whitbread plc?
you can do better than this. The company do not deliver what they promise, they change to please the shareholders, your value is zero.
