Investigation Officer Review
at HMRC
Higher Level Apprenticeship
Birmingham
Review Submitted: May 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
• Take ownership and be accountable for decisions and activities during investigations, appropriately planning an effective methodical approach.
• Carry out the investigation to the relevant standard, pursuing all reasonable lines of enquiry, with an awareness of the differences and associated risks in parallel civil and criminal investigations.
• Interact and collaborate with a wide range of internal and external stakeholders including other parts of HMRC, the Police, Border Force, National Crime Agency, Solicitors, Crown Prosecutors, Counsel and colleagues from Other Government Departments.
• Undertake a wide range of desk-based duties, including the analysis of material, preparation of written material and official documents, including Search Warrants and Production Order applications, case files and reports to consistently high standards and in accordance with procedural and legislative requirements.
• Undertake operational activities such as search of premises, under warrant or by statutory provision, seizing and detaining goods where appropriate. Dynamically applying laws, adhering to legislation and policy at all times.
• Undertake arrests, under statutory provision or bench warrant and conduct search of person, diffusing potentially confrontational situations.
• Conduct interviews under caution, check transcripts and write witness statements to the required standard.
• Conduct briefings
• Attend court to give evidence in criminal prosecutions.
• Carry out the investigation to the relevant standard, pursuing all reasonable lines of enquiry, with an awareness of the differences and associated risks in parallel civil and criminal investigations.
• Interact and collaborate with a wide range of internal and external stakeholders including other parts of HMRC, the Police, Border Force, National Crime Agency, Solicitors, Crown Prosecutors, Counsel and colleagues from Other Government Departments.
• Undertake a wide range of desk-based duties, including the analysis of material, preparation of written material and official documents, including Search Warrants and Production Order applications, case files and reports to consistently high standards and in accordance with procedural and legislative requirements.
• Undertake operational activities such as search of premises, under warrant or by statutory provision, seizing and detaining goods where appropriate. Dynamically applying laws, adhering to legislation and policy at all times.
• Undertake arrests, under statutory provision or bench warrant and conduct search of person, diffusing potentially confrontational situations.
• Conduct interviews under caution, check transcripts and write witness statements to the required standard.
• Conduct briefings
• Attend court to give evidence in criminal prosecutions.
To what extent do you enjoy your programme?
4/5
I did enjoy the programme as it was a mixture of practical learning and theory.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes I have learnt skills and knowledge in a whole new career
Structure and Support
How well organised/structured is your programme?
4/5
It was very structured allowing time to learn and develop skills
How much support do you receive from your employer?
5/5
A vast amount of support including management, peers and PTO's
How much support do you receive from your training provider when working towards your qualifications?
3/5
I received a lot from my employer and ICA awarding body gave presentations to help us throughout the assessment period
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It was extremely well as I had to come to a completely new career, without this I would not have been able to complete the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes which is promoted well
Recommendations & Advice
Would you recommend HMRC to a friend?
Yes
Why?
It is a good environment with room to develop and enhance skills
What tips or advice would you give to others applying to HMRC?
To complete some research on the company and what the role entails
