Apprentice Admin Review
at NHS
Level 3 Apprenticeship
Customer Service
Portsmouth
Review Submitted: May 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering the phones and checking patients in for their appointments. Ordering items for the practitioners and teams within the Community Mental Health department.
To what extent do you enjoy your programme?
4/5
Thanks to the support from my accessor & learning support I've enjoyed the course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Via my apprenticeship I've got a better understanding of costs. So posting a letter to a patient isn't just the cost of the stamp, there's the paper, envelopes, ink for the printer etc. behind it. I'm improving my IT skills with different programs etc.
Structure and Support
How well organised/structured is your programme?
5/5
Very
How much support do you receive from your employer?
5/5
My manager is supportive and reminds me to log 'off the job' tasks
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, I have weekly meetings with my accessor & weekly/fortnightly with my learning support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It's handy skills that would enable me to do more.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Nope
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
There's a lot of opportunities for progression.
What tips or advice would you give to others applying to NHS?
Never take your work stresses home with you! Always reach out for help/support if you need it.
