Senior Financial Services Customer Advisor Review
at NatWest Group
Level 3 Apprenticeship
Finance
Stoke-on-Trent
Review Submitted: May 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Advising customers of maturity via email.
Taking new deposits.
Answering calls.
Onboarding new customers.
Handling complaints.
Breaking deposits.
Taking and acting on future instructions for deposits.
Taking new deposits.
Answering calls.
Onboarding new customers.
Handling complaints.
Breaking deposits.
Taking and acting on future instructions for deposits.
To what extent do you enjoy your programme?
4/5
I enjoy the time I get to learn and practise for the exam.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Confidence.
Assertiveness.
Digital skills.
Professional conduct over the phone.
Assertiveness.
Digital skills.
Professional conduct over the phone.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured.
Units are easy to distinguish.
Information is not difficult to remember.
Units are easy to distinguish.
Information is not difficult to remember.
How much support do you receive from your employer?
2/5
No support in terms of apprenticeship.
I am always allowed to work on my own without disruption.
I am always allowed to work on my own without disruption.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My coach is always on hand to help and the sessions are very informative and the recordings are very handy to brush up on missed information.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The learning and note taking for the qualification helps me when making notes and training on the job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are gatherings, charity events as well as Winning together.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The work-life balance is far better than most roles.
The work is easier to complete once fully trained.
The work is easier to complete once fully trained.
What tips or advice would you give to others applying to NatWest Group?
Ensure that your training is clear and complete.
Make sure your team members know what you want to learn and need help with.
They will sometimes not teach you properly if you do not speak up.
Make sure your team members know what you want to learn and need help with.
They will sometimes not teach you properly if you do not speak up.
Intern Trainee - Commercial Banking - Customer Products & Propositions
- Internship (1 Month+)
- Manchester
-
5
