Relationship Management Apprentice Review
at NatWest Group
Higher Level Apprenticeship
Banking
London
Review Submitted: May 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves supporting relationship managers in delivering financial solutions to a portfolio of institutional clients. I assist with client queries and help to resolve issues promptly. I also support liaise with product specialists and internal teams to coordinate solutions for clients and take part in training and development opportunities to build banking and relationship management knowledge.
To what extent do you enjoy your programme?
5/5
My programme offers a unique blend of real world banking experience and structured learning. I’ve especially appreciated having exposure to clients at such an early stage and having the opportunity to gain insight into how commercial banking supports institutional clients. The learning curve is steep at times in terms of understanding the entire financial process but it’s rewarding to see my skills/confidence grow as I take on more responsibility.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve developed a stronger understanding of commercial banking and client relationship management. Additionally, I’ve improved my communication skills through regular client and colleague interaction, and become more confident navigating systems and processes within a professional environment, I’ve also gained skills in financial analysis, compliance awareness and stakeholder coordination.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is reasonably structured but there’s definitely room for improvement. Whilst there’s definitely a general structure in mind, it can feel a little disjointed at times especially when it comes to linking learning content with day to day responsibilities. That said I’ve still found value in the experience by being proactive and seeking learning opportunities in my own way.
How much support do you receive from your employer?
4/5
I receive a good amount of support from my employer. My team is always approachable and willing to help when I have any questions at all. There are definitely lots of people I can turn to when I need guidance. Sometimes it can feel a little daunting to seek out support when juggling work and apprentice commitments.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The support I receive is generally helpful, especially when it comes to scheduled check ins and assignment guidance. Sometimes it can feel a bit overwhelming to have so much being needed for the assignment and juggling my daily workload. I’ve found that I get the most out of it when I’m proactive in asking for clarification or feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification helps me perform better in my role to some extent. It gives useful context around banking principles and regulatory knowledge, which helps me understand the bigger picture behind my daily tasks. However, not all of the content feels directly relevant to my specific role, so I’ve found it’s been important to ensure my hands on experience and proactivity is up to par to make the learning stick.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are apprentice meets, networking events and social activities within our own teams.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
NatWest has built a culture of support and individuals really care about focusing on your development. There’s plenty of opportunities to get involved in meaningful work or even creating meaningful work for yourself. Whilst every experience is different, I’ve found it to be an incredible place to grow and gain insight into the banking industry.
What tips or advice would you give to others applying to NatWest Group?
My advice would be to really take the time to understand what NatWest stands for and the values it upholds. Ensure your interests align with the banks and show genuine curiosity and interest for the banking industry. It’s completely fine if you don’t know everything, just come ready to learn.
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