Technology Service Management Apprentice Review
at M&G plc
Higher Level Apprenticeship
Information Technology
Stirling
Review Submitted: May 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I help users with any issues that they have with their devices. I also proactively look at ways to identify and treat issues before they affect the end user. I liase with other teams to understand computer systems at a deeper level and also find out how to conduct a higher level of investigating issues and fixes
To what extent do you enjoy your programme?
5/5
I am enjoying my programme a lot as it has allowed me to fully immerse myself into a job that I have always wanted to be a part of. It has allowed me to develop a lot of my skills and equip me for my future.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learnt a lot of technical skills whilst in my apprenticeship, such as learning how to correctly diagnose problems and how to go about fixing them with any application. I have also developed my confidence skills. I am lucky to be in a company that focuses on learning, and therefore I have had a lot of opportunities to develop my skills in areas that are not focused on in my apprenticeship programme, such as Azure, more in depth PowerShell, and MS Power Apps
Structure and Support
How well organised/structured is your programme?
3/5
It is well structured, however to be really nit picky, the only thing that I find a bit different is the fact that a lot of the learning is really theoretical, with little to none hands on experience with it, be it in sandbox environments or something like that.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer. I find that my manager and mentor will always put time aside for me and be there to answer any questions that I may have.
How much support do you receive from your training provider when working towards your qualifications?
2/5
I receive a bit of support from QA, although the communication channel is not the best. I don't think this is any fault of my mentor, more the application that is used to send communication. I do find that when there is an issue, it can take quite a while to get an answer.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think that the training that I have attended has definitely helped me in my role. The way that it has helped me is by aiding me to think more in depth and logically about certain aspects within my role, which is something I had little experience with
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are quite a few extra-curricular activities, such as volunteering days. In the festive periods, there are also things like easter egg hunts, and other holiday-related activities
Recommendations & Advice
Would you recommend M&G plc to a friend?
Yes
Why?
I would recommend M&G because I feel as the company have amazing employees, people who treat you like a human. I also feel as M&G has a great culture where nobody is left out, everyone is typically on the same page. The company makes you feel valued and heard
What tips or advice would you give to others applying to M&G plc?
Put your all into it. Get involved with activities. Go out of your way to network. Push yourself to try things that you have never tried as that is the best way to learn
