Assistant officer Review
at Home Office
Level 3 Apprenticeship
Customer Service
Dover
Review Submitted: May 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I work in customs, dealing with imports and exports in and out the UK.
To what extent do you enjoy your programme?
4/5
I enjoyed the apprenticeship itself and building the portfolio and developing a project.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learnt a lot from the apprenticeship and gave me in so much confidence
Structure and Support
How well organised/structured is your programme?
3/5
I did struggle to get the support with classes for resitting Maths and English functional exams
How much support do you receive from your employer?
4/5
I had support from my apprentice manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
My life time coach, was brilliant. She helped me very much
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has given me confidence in all the areas covered and since i got a new job role, and in the interview i used skills i learned such as the star method and using good communication skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No, not at the moment.
Recommendations & Advice
Would you recommend Home Office to a friend?
Yes
Why?
It’s a great employer to work for, offering strong benefits, supportive management, and plenty of opportunities for growth.
What tips or advice would you give to others applying to Home Office?
Understand the Home Office values and match them to your skills. Use real examples to show your experience with responsibility, teamwork, and problem-solving. Research the role before interviews and think about how you can support the team. Most importantly, be yourself—authenticity makes a strong impression.
