Information communication technician Review
at Pearson
Level 3 Apprenticeship
Information Technology
London
Review Submitted: May 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to assist business users with their technical issues in the London office and provide remote
support with the EMEA group when required.
Primarily my role is onsite in the London office, as it is the only office in the UK that maintains a physical
location with onsite technical support. The work is usually 4 days a week in the office and one day a week
from home, which is a study day.
support with the EMEA group when required.
Primarily my role is onsite in the London office, as it is the only office in the UK that maintains a physical
location with onsite technical support. The work is usually 4 days a week in the office and one day a week
from home, which is a study day.
To what extent do you enjoy your programme?
5/5
Learning has been a rewarding and transformative experience, which has equipped me with
the knowledge, skills and confidence to excel in the IT support field. I am grateful for the support of my
mentors, colleagues and coaches, who have guided and inspired me throughout this journey.
the knowledge, skills and confidence to excel in the IT support field. I am grateful for the support of my
mentors, colleagues and coaches, who have guided and inspired me throughout this journey.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During the apprenticeship, I have gained hands-on experience in various aspects of the field such as
networking, hardware installation and maintenance, software troubleshooting, system administration,
cybersecurity and technical support.
networking, hardware installation and maintenance, software troubleshooting, system administration,
cybersecurity and technical support.
Structure and Support
How well organised/structured is your programme?
3/5
It was well organised.
How much support do you receive from your employer?
5/5
All of it
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Pearson offers services and content, from test creation, administration, and processing to teacher
development and school software; and test development, processing, and scoring services to governments, educational institutions, corporations, and professional bodies.
development and school software; and test development, processing, and scoring services to governments, educational institutions, corporations, and professional bodies.
What tips or advice would you give to others applying to Pearson?
Just be yourself
