International Customer Service Manager Review
at Pearson
Higher Level Apprenticeship
Customer Service
Manchester
Review Submitted: April 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
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Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I manage a team of customer service specialists who provide customer service and admin support to international exams officers.
To what extent do you enjoy your programme?
4/5
I really enjoy this programme.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes I have learned new skills and also developed existing skills.
Structure and Support
How well organised/structured is your programme?
3/5
Very organised, I know exactly what I should be doing and when I should be doing it.
How much support do you receive from your employer?
3/5
Any support that I need.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Super helpful and supportive of my needs.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Very well, great transferable skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Social events and inclusivity meetings.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Because they are passionate about developing me and furthering my learning.
What tips or advice would you give to others applying to Pearson?
Just go for it, don't doubt yourself.
