Hotel Reception Review
at Whitbread plc
Level 2 Apprenticeship
Customer Service
Gillingham, Kent
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I'm a Hotel receptionist, this involves anything from checking guests in to dealing with any potential Health and safety issues
To what extent do you enjoy your programme?
4/5
Learning new skills, developing what I learnt into actual reality
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Becoming more confident dealing with guests
Structure and Support
How well organised/structured is your programme?
5/5
Very well, actually time into your learning
How much support do you receive from your employer?
5/5
Very good support, my manager Shelley really supports and is always asking questions on how I'm getting on
How much support do you receive from your training provider when working towards your qualifications?
4/5
Alot, my training provider emails or messages on a regular basis to see how I'm getting on or if I need any help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Alot, what I'm learning is easily being developed into my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
No real as such but our managers during the summer likes to arrange a barbeque so the team can meet outside of the work environment
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
A very fair company to work fair where the job varies on a day to day basis
What tips or advice would you give to others applying to Whitbread plc?
As long as you are prepared to work hard then you will be rewarded and the company will look after you
