Supplier Support Specialist Review
at John Lewis Partnership
Level 3 Apprenticeship
Customer Service
Bracknell
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Technical support to 2,200 suppliers, case management, GDPR practising and communication content creator.
Project work
Project work
To what extent do you enjoy your programme?
4/5
Family feeling with the cohort and coaches.
Easily accessible courses, webinars, walkthroughs and exercises, help always on hand
Easily accessible courses, webinars, walkthroughs and exercises, help always on hand
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Lots. Spreadsheet knowledge and business understanding to persuade stakeholders with data
Structure and Support
How well organised/structured is your programme?
4/5
Falls short very rarely. I think the start of the course was a little slow due to the MV team not quite knowing the extent of the new cohorts' capabilities within the course remit. (spreadsheet understanding, cloud functionality in google etc)
How much support do you receive from your employer?
5/5
As much as I need, couldnt ask for me
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots! Again, no complaints there. Always on hand and very flexible
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Havent completed yet, but it's already given me confidence to improve processes within the team and upskill others to do similar
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not particularly. Not sure what this would have to do with apprenticeships
Recommendations & Advice
Would you recommend John Lewis Partnership to a friend?
Yes
Why?
Easily accessible courses, webinars, walkthroughs and exercises, help always on hand.
Staff are very patient and welcoming. Understanding the trials and speedbumps in the road through the processes you take when documenting/studying for your course.
MV Staff care about their cohorts a lot, it shows and you can really feel the human connections with the coaches.
Staff are very patient and welcoming. Understanding the trials and speedbumps in the road through the processes you take when documenting/studying for your course.
MV Staff care about their cohorts a lot, it shows and you can really feel the human connections with the coaches.
What tips or advice would you give to others applying to John Lewis Partnership?
Take the leap. Embrace it. Give yourself to the experience and don't be afraid to be honest and reach out if you need support. You're there to grow, to learn and to become a better version of you!
