Medical Secretary Review

Item: Medical Secretary at County Durham and Darlington NHS Foundation Trust
Rating: 5
Author: Anonymous

at County Durham and Darlington NHS Foundation Trust

Level 3 Apprenticeship

Durham (County Durham)

Review Submitted: April 2025

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I provide secretarial support to Consultants and medical staff, manage patient appointments, maintain accurate records, handle correspondence, and coordinate meetings. I ensure efficient administrative systems, manage diaries and rotas, and support timely and accurate data entry, meeting Trust standards.

To what extent do you enjoy your programme?

5/5

I really enjoyed the apprenticeship, as it provided valuable learning opportunities. It helped me develop new skills and insights, particularly in managing tasks and adapting to various challenges. I found the experience rewarding and engaging, and it enhanced my confidence in applying business administration practices to real situations.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I gained skills in project management, effective communication, time management, and problem solving. I learned to handle confidential information, improve office efficiency, manage data systems, and work collaboratively. Additionally, I enhanced my proficiency in office software and developed organisational and leadership abilities.

Structure and Support

How well organised/structured is your programme?

5/5

The apprenticeship was well organised and structured, offering a clear framework of tasks and learning objectives. It provided a balanced combination of hands on experience and theoretical knowledge, allowing me to gradually build my skills. The support and guidance throughout ensured I could apply what I learned effectively in real scenarios.

How much support do you receive from your employer?

5/5

I received excellent support from my employer. The apprenticeships team was always helpful whenever I needed assistance, and my manager was very supportive throughout the process. They provided guidance when needed and ensured I had the resources and encouragement to succeed, making the learning experience both positive and effective.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I received strong support from my training provider while working towards my qualifications. They offered clear guidance, regular check-ins, and helpful resources. Whenever I faced challenges, they were responsive and provided the necessary assistance to help me stay on track, ensuring I had the tools to succeed.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel that my qualification has significantly enhanced my performance in my role. The skills and knowledge I gained through the training have directly improved my ability to manage tasks efficiently, communicate effectively, and adapt to new challenges. It has given me more confidence and competence in my day-to-day responsibilities.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes, within the NHS, there are often a variety of extra-curricular activities to get involved in. These can include social events, fundraising activities, wellness programs, and professional networking opportunities.

Recommendations & Advice

Would you recommend County Durham and Darlington NHS Foundation Trust to a friend?

Yes

Why?

Yes, I would recommend County Durham and Darlington NHS Foundation Trust to a friend. They are a great employer, offering excellent learning opportunities and professional development. Additionally, they provide strong support for maintaining a healthy work-life balance, making it an ideal place to work and grow in your career.

What tips or advice would you give to others applying to County Durham and Darlington NHS Foundation Trust?

When applying to County Durham and Darlington NHS Foundation Trust, it's important to research the Trust's values and the specific role you're applying for. Show enthusiasm for healthcare, highlight your adaptability in a fast-paced environment, and emphasise your eagerness for learning and professional development. Be well-prepared for the interview, demonstrating how your skills align with the Trust’s values.

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