Apprentice Review
at Toni & Guy
Level 2 Apprenticeship
Customer Service
Preston
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role invoked supporting the team , developing my skills in hair dressing . I assist the salon daily by preparing stations, greeting customers, and looking after clients , such as washing hair , maintaining cleanliness, I also focus a lot on practicing techniques and more.
To what extent do you enjoy your programme?
5/5
I really enjoy my aprentiship programme , I’ve had the chance to learn hands on experiences , in a real salon environment while being supported by experienced professionals. I love that everyday is different and I’m constantly improving my skill, building confidence , and learning how to work with clients.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes such as blow drying, wet sets, one length cuts , sectioning, applying treatments, and lots more
Structure and Support
How well organised/structured is your programme?
5/5
The apprenticeship programme is really well-organised and structured, which I appreciate. There’s a clear routine in the salon, and we’re always given guidance on what we should be working on and how to improve. Expectations are clear, and there’s a good balance between learning new skills and helping out in the day-to-day running of the salon. The structure keeps me motivated and focused, and I always know what I’m aiming for.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer throughout the apprenticeship. Whether it’s helping me build confidence with new techniques, giving feedback, or just being there to answer questions, the team is always encouraging and approachable. I never feel like I’m on my own—they genuinely want me to succeed. There’s also structure with training and regular check-ins to track my progress, which really helps me stay motivated and focused.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive good support from my training provider while working towards my qualifications. They check in regularly, help me stay on track, and are always available if I need extra guidance or have questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification helps me understand the theory behind what I do in the salon, which gives me more confidence and improves my practical skills. It also helps me stay professional and organised, and the support I get from my training provider makes it easier to apply everything in real situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes sometimes we get the opportunity to compete.
Recommendations & Advice
Would you recommend Toni & Guy to a friend?
Yes
Why?
I suggest Toni and Guy to my friends because they offer high-quality haircuts and styling with experienced professionals who keep up with the latest trends. The salon experience is always relaxing, and they have a wide range of services, so it’s easy to find something that suits whatever my friends are looking for.
What tips or advice would you give to others applying to Toni & Guy?
When applying to Toni and Guy, make sure to highlight your passion for the beauty industry and your eagerness to learn. Demonstrate strong customer service skills, as they value creating a great experience for clients. Show that you’re a team player, as working well with others is key in a busy salon environment. If you’re applying for a stylist role, emphasize your creativity and any experience with different hair types or trends. Lastly, be professional throughout the process and stay open to training and development opportunities.
