IT Service Operations Manager Review
at Willmott Dixon
Higher Level Apprenticeship
Information Technology
Letchworth
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
IT manager responsible for the processes used to manage IT services provided to our customers, e.g. incident, problem, change, and requests, as well as product owner for ServiceNow, the tool we use to manage these processes
To what extent do you enjoy your programme?
5/5
I've really enjoyed learning new skills and applying them to my role
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt about the data lifecycle, data visualisation using PowerBI, and predictive analytics using models such as linear and logistic regression
Structure and Support
How well organised/structured is your programme?
5/5
Very clearly organised and structured. I know what I need to do and when I need to do it
How much support do you receive from your employer?
5/5
I'm fully supported by my employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
I'm fully supported by my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I've learnt loads that I can apply to my role as well as gaining a better understanding of broader technology subjects, like machine learning
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I go to conferences and take part in charity events
Recommendations & Advice
Would you recommend Willmott Dixon to a friend?
Yes
Why?
It's a great place to work full of nice, hard working, and supportive people
What tips or advice would you give to others applying to Willmott Dixon?
Reach out to the hiring manager, make it personal
